Aloft Cancun Hotel

Great location, within walking distance to popular nightlife spots and restaurants. Beautiful beach nearby. The rooftop pool had an awesome view of the surrounding area and beach.

Unfriendly staff upon check-in and lack of follow-up on requests. Some rooms had a view of the connected facades of buildings, which allowed for potential privacy concerns.

Centralized and close to the beaches

Sports hall: equipment that does not work and poor cleanliness. Taxi scam: the valet doubles the fare.

Comfortable hotel, close to the nightclubs... Pleasant rooftop

No direct access to the beach, but it is not far (3 min walk).

We had a fantastic stay at Aloft! The breakfast buffet was amazing and the beds were incredibly comfortable. The staff, including Leo and Jose, were welcoming and attentive to our needs. we highly recommend this hotel.

it was located in the middle, close to the clubs and convention center. staff was very friendly and helpful. everything was clean. you could see that the staff tries hard to do everything right. you almost felt at home. breakfast was very good. can only recommend.

there were no windows opening. that was the only thing i didn't like. for longer stays it was quite annoying.

hotel recommended except for the missing direct beach access. location for evening entertainment very good.

closest beach access offers only one beach stay in the small overcrowded public beach area. therefore, for beach-loving visitors attention.

This place exceeded my expectations! The location was just perfect, surrounded by all the bars, restaurants, and clubs I wanted to visit in the area. Moreover, it was close to not one, but several beaches, which I enjoyed exploring during my stay. The staff was really friendly and always willing to help me with anything I needed, and the room service was amazing. As for the amenities, I loved the fact that this hotel offered bicycle hire, which allowed me to move around the area more easily.

I would definitely recommend this hotel to any family visiting here, as I really enjoyed my stay and didn't encounter any problems during my time here.

This hotel is perfect for anyone who wants to be in the middle of the action. It's just a few steps from a beautiful beach and a big grocery store. The location is great for those attending a convention at the nearby convention center or enjoying a day at the Mandalay Beach Club. The room is comfortable and well-equipped, with a clean and modern bathroom. The staff is friendly and always available to help. The breakfast is delicious and the view from the room is breathtaking. The rooftop pool is a great place to relax and enjoy the warm weather.

The hallway could be a bit cleaner.

central location

musty smell on floor 4 and bathroom

Cleanliness of the rooms. Pleasant staff. Proximity to the beach and bars/clubs.

Without much charm. Enclosed rooftop swimming pool during the stay.

Convenient location for nightlife, restaurants, beach, and transportation. Comfortable rooms with good amenities like fridge and safe. Friendly and helpful staff. Rooftop pool and bar area is a nice feature. Tasty breakfast with plenty of options.

-very central. -super fast parking service. -Very comfortable. - The pool is very cool. -the gym has enough

-the refrigerator didn't work. -the bathroom door. -there was no balcony

location is excellent for the main attractions of Cancun (next to the Ferry to Isla Mujeres, near the party area, beach.. facilities are modern and pool is normal. staff is very attentive and friendly.

room had an ocean view, glass is so dirty that you can't see much (I'd say it's not worth paying more to have a view).

Great location, nearby convenience store, bus station, pier, and supermarket. Free bike rental. Friendly staff. Close to the beach.

Could not be improved.

friendliness of the staff

cleanliness still needs to be improved

central location.

rooms are very noise-sensitive. we even had to move to another room on the first night because we had a passage room with a door to the neighboring room. you could hear every word from the neighbour, let alone the music was playing all the time.

We loved the convenience of this hotel’s location. Just across the street from a cozy public beach, we enjoyed some amazing views. The hotel facilities were impressive, and we had access to everything we needed. Breakfast was scrumptious, and the staff was friendly and accommodating. Also, it was easy to find transportation from this hotel, and we appreciated it!

Can't fault the property in any way.

Very good bedding. Very quiet establishment

Breakfast can be improved

The bed, blankets and shower are amazing! The location is super good

When I asked them to change the towels, they took a towel that I was carrying! And they didn't give it back. The last day the bathroom didn't work.

The location is perfect for a business trip to Cancun. The staff is very attentive and friendly. Perhaps the pool area should be updated with new decor.

There was a serious problem with the reservation that was beyond my control that the hotel management took care of as soon as possible, for which I am very grateful. Excellent treatment and management.

Excellent all the service the hotel impeccable the staff also excellent. The best location possible. Unbeatable! Highlighted the free laundry service and bicycles. no doubt to return !

Nothing

super large and comfortable beds

windows could not be opened

Very well placed to enjoy the nightlife in Cancun

Sound insulation may need to be reviewed, we could hear the music in the next room.

The location and friendliness of the staff

The rooms are very bright during the day but when it gets dark the artificial light is not enough.

Nice town hall, located in the lively heart of Cancun. Pleasant rooftop pool. Friendly staff and free parking.

Nothing

location of the hotel to go to isla mujeres or be in the bar area at night is perfect! staff is very friendly and cleanliness 10!

The cost of the room would include breakfast.

The rooftop pool.

Breakfast wasn't great.

location of the super and beautiful roof garden

the staff at the bar are cheating on the prices they give a higher amount than is on the menu

geographical situation

i find prices too high

The standard of the hotel surprised me nicely. The room is spacious and clean. Phone charger and USB input. Coffee and tea maker. Super terrace with pool and bar. Breakfast ok. Worth using room service - affordable prices and food tasty and fresh. Bar in the lobby also cool. I recommend the location of the super.

All right.